Features:

1-    Improves time management of Customers in public services. The system maintains order and avoids dense queuing at service stations.

2-    Provides High Technology and quality compared with other systems, it is the preferred and best choice recently established organizations especially in finance and commerce sectors.

3-    Covers different service areas in most business sectors such as banking, healthcare, clinics, government, Public services, Embassies and Telecommunication…etc.

Operation:

1-    The Kiosk will print a ticket for the customer that shows the customer’s queue number.

2-    The Customer sits in the waiting area in front of Waiting displays or digital signs.

3-    The system calls for the next customer to be served based on pre-configured priority rules depends on both, the selected service, the customer’s segment and ticket number.

4-    When the employee calls for next customer, the system plays on automatic sound that calls the customer’s ticket number. It possible to configure the system to make the audio announcement in the same language the customer selected at the kiosk.

5-    The system displays the next customer number to be served on counter Display & LED screens. Both options offered.

6-    The employee calls for next customer through a HW Terminal or Software based on his PC.

Main Features:

·         QSERVE SW:

Software application orchestrating all waiting area management system activities.

·          QSIGNAGE SW:

Software application for Digital Signage Displays for showing Q-system Services, Multimedia, moving messages.

·          QREPORT SW:

Reporting software for showing statistics and performance data for branch.

·          Live monitoring SW:

1-   The Reporting software include real time performance that help manger to view the full picture. Color codes reflect the status

2-   Monitoring Dashboard that include live summary dashboard that gives summary for the current branch performance.

·          QPlayer:

LED 19” or higher, Digital signage through display

·       Calling Station Functions:

HW & SW Counter Terminals, Next, Call, Store, Recall, Ticket Transfer, Service Move, OFF mode, Priorities, waiting customer, Display serving Time, Exceed serving time.

·          Display Station Functions:

A wide range of counter displays is available.

7-segment (3,4 Digits) & dot-matrix

Show the current customer number.

·       Waiting Area Displays:

To shows both of Customer no. & Counter no.

·       Printer Request Station:

Compact Ticket Printers & Multifunction Ticket Printers, Up to 16 Services per printer, multiple ticket request stations for multiple entrances

·       Touch Screen Kiosk:

Floor stand Full PC with a Touch Screen, printer for ticket generation, Controller, Audio Amplifier, Power supply, Speakers.